Complaints

TBI Bank EAD is a personal data controller under the Personal Data Protection Act and the European legislation in this field. As the administrator, the Bank processes the personal data provided solely for the purposes and on the grounds related to the preparation of the response to the complaint and stores them in minimum time in accordance with the "retention limit" principle. The Bank may provide personal data to other data controllers on the grounds provided for by law.

The contact details of the administrator in relation to the processing of personal data are: TBI Bank EAD, Sofia, Dimitar Hadzhikotsev str. 52-54, and the personal data protection officer can be contacted at dpo@tbibank .bg