You ask, we answer

We got your back

We got your back

We aim for transparency and want each one of our clients to be informed about our work and the products and services, we provide, especially in an unexpected situation like the current one. We created this page for you, so you can find the answers to many of the questions you probably have. We have your back and you can count on us.


Our branches changed their regular working hours from 10 am to 16 pm.

Between 11:00-13:00, clients over the age of 65 have priority. We, therefore, follow the authorities’ recommendation and we ask you to please respect also all the provisions in force.

You can rely on our support and high level of service in times of need and potential economic challenges.

We want to keep our customers informed about any possible changes in our working hours, therefore, we update them constantly on our map with TBI locations.

If you have any questions on this topic, please contact our Customer Service Center at 021 529 86 00 or fill in the contact form. Please, be patient and try again, if the line is busy - we are doing our best to serve all our customers with the utmost attention.



Yes, it is safe. We apply all the hygiene and sanitary measure required to protect the health of our employees and our customers. Our employees wear masks and gloves and use the recommended sanitizer and our locations are regularly disinfected.

Do not forget that your health is in your hands as well. We have equipped our branches with sanitizer at the entrance. Please use them when entering the branches and keep a distance of at least 2 meters between each other while standing in line (we don’t allow now more than 2 customers at a time in the office as per the government restrictions), or even better, wait outside the branch when there is another customer in.



No. You are able to apply for a personal loan as usual and your application will be subject to the standard checks. You can apply online here or visit one of our branches.



You can use some of the following options:

  • Online – anytime, simple and fast, using a debit card issued in RON by introducing the CNP of the contract holder and a valid email address
  • At any PayPoint terminal
  • At any SelfPay terminal
  • At any QIWI payment station
  • Via Bank Transfer
  • By Cash deposit

In other cases, please contact your personal banker or our Customer Service Center at 021 529 86 00 or fill in the contact form to receive assistance.



Yes, you can pay your installment digitally:

  • Online – anytime, simple and fast, using a debit card issued in RON by introducing the CNP of the contract holder and a valid email address
  • Via Bank Transfer – using the mobile banking of another bank

If you have further questions, please call our Customer Service Center at 021 529 86 00 or fill in the contact form to receive assistance.



If you have difficulties to pay your installments due to the Pandemic Crisis, please contact us at 021 529 86 00 or fill in the contact form in order to offer you a solution for this period.



The insurance coverage starts with the granting of the credit and the payment of the premium insurance.

The insurance attached to the credit covers you for events that can affect your financial security such as: Involuntary loss of employment, Hospitalization from accident and illness, or Death from accident and illness.

For more information, call our Customer Service Center at 021 529 86 00 or fill in the contact form and you will receive the necessary guidance after explaining the situation.



You can apply for our consumer loans. We advise you to apply online in order to avoid going to branches. It’s very easy and one of our colleagues will call you back in 24h in order to present to you all our offers.

For more information, call our Customer Service Center at 021 529 86 00 or fill in the contact form to receive the necessary guidance



Yes, you can buy products in installments from our partners, online or in-store, with the standard loan conditions.

We recommend you to do your shopping online!



Yes, you can visit the nearest TBI Bank branch to deposit cash or you can open a saving deposit online. To find the nearest TBI Bank branch, use our branch map.



Yes. The amounts deposited and accrued interest are guaranteed up to the equivalent of EUR 100000. You can find here more details about deposits.



Da, poti schimba dolari sau Euro in Ron si invers in agentiile noastre ca si pana acum. Poti verifica ratele de curs valutar pe website.



Our Contact Center is working in full capacity and is ready to answer all your questions regarding your loans/cards/deposits at TBI Bank. Contact us at 021 529 86 00 from 8 am to 17 pm on workdays or fill in the contact form



We care about each one of our clients and look at each case individually, trying to be as much useful and supportive as possible. The most important thing is to talk to us so we can help find a positive solution.



For legal persons, we have created a separate page where you will find the guide specially designed for our clients who own businesses and who are now going through a difficult time.

Visit the IMM COVID-19 Guide page.

 



Useful information, that can help you protect your finances

Add a 3 D security code for your card

Learn more

 

Stay home, shop securely and safely online

Learn more

 

Take care of yourself and your family by applying online to a loan with insurance 

Learn more

 

Pay your installments on time and relax 

Learn more