"A click away from each client"

“We believe that digitization will change the financial lives of our customers. We want to be recognized as a modern, flexible, „smart” bank that provides these services in a new way. For us, this is an immediate goal, for others it will happen in the longer run. Sooner or later, however, every bank will, as far as possible, move to a new generation of virtual banking”, said Valentin Galabov, the chairman of  TBI Bank’s Management Board in a special interview for the latest Manager Magazine edition.

Trends in the financial services and the speed at which banking is changing today, as well as the online-based products and services that the Bank is developing in response to the digitized consumption are among the main topics in the interview.

Asked about the products that TBI Bank will provide to its clients and will respond to the Bank’s new vision, Galabov answers: “We believe that convenience is a basic feature of the financial services we provide, including lending. That’s why now the bank wants to be a click away from each of its clients. On both countries we operate – Bulgaria and Romania, we will offer an identical approach and product range. I would like to give an example – last year we launched an online deposit platform in Romania. It will be commissioned in our country in 2018. Recently in Romania we launched the first online credit product with video identification and electronic signature – our customers can now get a consumer loan online for just a few minutes. It is a matter of time to launch this innovation on the Bulgarian market as well. It brings various benefits – reducing service and maintenance costs, accessibility from anywhere, anytime. These are just some of the things we are planning in order to meet the growing demand for innovative digital solutions on both markets.”

In its series on Smart money, the business edition put a focus on the banking and financial-lending sector.