“The need for simplicity is increasing while loyalty is decreasing,” TBI Credit at Banking 4.0

How is does it feel to have the guts to tell your competition that the beginning was more challenging than expected and customers dropped from video identification when you’ve just announced you were the first one to launch a video identification lending solution?

This is proof of confidence and trust in what you do, as well as a moment to look back with dignity and see that you have educated customers through sustained effort.

Laura Vizir, Head of Retail Online Lending Product Development, presented with elegance the good and the bad of the ecommerce platform that is celebrating its one-year birthday in December.

It was all made possible with the help of fintech companies that are working alongside TBI Bank. “Banks can help fintechs. There is no direct competition. It’s a matter of coexistence,” said Kostas Tovil, SVP Ecommerce, at a panel on the topic of “Fintech – the new bank version 4.0”.

In this banking ecosystem, there are a lot of players such as regulators, banks, fintechs that need to get along in order to convey trust, safety, comfort and quality to customers.

Talking about digitalization of the banking system and the solutions offered by the fintechs, “there is the need for digitalization of the state institutions. All of us that are in the onboarding business are currently struggling. It is important for the state to create a digital agenda in order for us all to do business much easier, as this will help customers, as well” said Kostas Tovil.

This was the first edition of Banking 4.0 – a marathon event with more than 200 specialists present, 11 hours of event and very good content.